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Knowledge Management

Organizations have a wealth of knowledge accessible through the people they touch internally, like employees, and externally, like customers. Organizations that allow knowledge to go unmanaged may be giving their competitors the upper hand in the market.
The organization that is able to capture, store, and retrieve knowledge effectively is then capable of learning as an organization. A learning organization is one where employees are empowered to change and develop new methods, thoughts, and strategies that will advance the mission of their organization.

Course Objectives

Knowledge Management is the establishment of a system that captures knowledge purposefully for incorporating into business strategies, policies, and practices at all levels of the company. This course will teach the learner how to initiate a knowledge management program at work.
This course is designed to help you in the following ways:

  • Understand the basic concept of knowledge management (KM)
  • Identify the do’s and don’ts of KM
  • Identify the KM life cycle
  • Identify the new KM paradigm
  • Identify the KM models
  • Understand how to build a KM rational for your company
  • Understand how to customize KM definitions
  • Identify the steps to implementing KM in your organization
  • Identify tips for success

Major topics covered are:

  • Understanding Knowledge Management
  • Dos and Don’ts
  • The Knowledge Management Life Cycle
  • The New Knowledge Management Paradigm
  • Knowledge Management Models
  • Building a Knowledge Management Rationale
  • Customizing Knowledge Management Definitions
  • Implementing Knowledge Management in Your Organization
  • Tips for Success
  • Advance Topics

Who Should Attend:

  • Authors/Writers
  • Business People
  • Coaches
  • Counselors
  • Customer Service
  • Different Types of Organizations
  • Educators
  • Executives
  • Lawyers/Law Firms
  • Government Agencies
  • HR Personnel
  • Managers/Supervisors
  • Hospital/Medical Personnel
  • Emergency Response Personnel
  • Sales People


Let us help you for Conceptual Framework to Create, Capture,
Share & Leverage Knowledge within an Organisation